FAQs
Frequently Asked Questions
Care and Maintenance
Wolfard Lamps are made from the finest heat-resistant glass available, which makes them more durable than most glass products. Just remember that any object made of glass isn't indestructible, so treat your lamp with reasonable care. We suggest cleaning them with hot, soapy water. You can even put them in the dishwasher. For best results, place lamp upside down so the reservoir doesn't fill with soap and water. Please call or email us if you have further questions.
Wolfard Oil Lamp Operating Instructions For Your Classic Oil Lamp
By following these few tips, you'll be able to get maximum enjoyment from your lamp for years and years to come.
Filling: The Classic Wolfard Oil Lamp is intelligently designed to be filled through the tube connecting the reservoir to the chimney. Using our custom designed Wolfard Filler Spout (sold separately), simply attach the filler spout to your Wolfard Lamp Oil bottle, insert the flexible tip of the filler spout into the opening in the side of the lamp, and then fill the fuel reservoir 2/3rds full. Remove the spout and insert the wick and wick holder into the reservoir (see below for how to adjust wick). Other methods include using our flexible Wolfard Funnel to easily fill with more flexibility, or using a conventional funnel while filling through the wick hole on the inside reservoir.
Lighting: The easiest way to light your Wolfard Lamp is with a long-tip butane fireplace lighter or a long fireplace match. Avoid tilting the lamp during lighting, since this could cause fuel to spill.
Adjusting the Flame: When properly adjusted, your flame should be just about the size and intensity of a candle's. You can adjust the flame by raising or lowering the wick in its glass holder - but be sure to let the wick, wick holder and reservoir cool down before touching!
The top of the wick should be just below the lip of the glass wick holder. If any part of the wick, including threads or frays, protrudes from the top of the holder, your lamp may smoke. During initial use, or when refilling, watch the lamp for 15 minutes to make sure it doesn't smoke. If it does, blow out the flame, allow the lamp to cool, remove the wick holder from the lamp and pull the wick lower down into its holder.
Choosing Lamp Oil: We recommend Wolfard Lamp Oil because of its clean-burning and odorless qualities. Do not using kerosene or cheap lamp oils, since they tend to smoke and have strong odors. Do not use solvents or fuels with lower ignition points than kerosene – such as alcohol, gasoline, paint thinner, or acetone - these are unsafe!
Cleaning: Because it's made from the finest heat-resistant glass available, your Wolfard Lamp is rugged enough to be cleaned in the dishwasher. For best results, swirl soap and water in the reservoir before placing your lamp upside down in the dishwasher so the reservoir can drain. Just remember that any object made of glass isn't indestructible, so treat your lamp with reasonable care.
Burn Time
The following table tells you approximately how long your lamp should burn between refills. Since each Wolfard Lamp is handblown, burning times may vary slightly depending on the reservoir's size and the flame's height. Flame height is adjustable by raising or lowering the wick in the wick holder. Wait approximately 5 minutes for wick to cool down before adjust the height
|
Lamp size
|
Fuel Capacity
|
Approximate burn time
|
|---|---|---|
|
6"
|
1.5 oz.
|
12 hours
|
|
9"
|
4 oz.
|
27 hours
|
|
12"
|
6 oz.
|
40 hours
|
|
15"
|
8 oz.
|
60 hours
|
Shipping Information
Shipping within USA
Check out our detailed shipping policy HERE.
Shipping fees are calculated based on the size and weight of each item ordered. Packages are generally sent via USPS Ground Advantage, and occasionally FedEx Home, or UPS Ground. Orders are typically sent within 1 business day. If you need to place a rush shipment or if you have any questions please email us at info@wolfard.com.
Free Shipping Over $160 Details:
Orders qualify for free shipping when they are over $160 after discounts are applied and before taxes and shipping.
Ordering Information
Online: Use our secure online server to purchase any of our products. To view available products, use the top navigation menu. Shipping times depend on stock availability and our hours of operation.
Email: Please feel free to reach out via our website chat box or email if you have any questions. info@wolfard.com
International Customers
International orders are gladly welcome. Customer is responsible for any customs, duties, or fees associated with shipment. If customs are not paid and shipment is returned to sender, customers will be responsible for re-shipment fees. For specific questions related to your order, please email info@wolfard.com.
International Shipping
Customs Duties & Fees: Buyer is responsible for all customs duties and fees. Please provide an accurate email AND phone number to be contacted by customs when necessary. If package is returned to sender due to unpaid customs duties and fees, buyer is financially responsible for return shipping and second-attempt shipping costs.
Shipping fees are calculated based on the size and weight of each item ordered.
United States Postal Service International (USPS): Usually the cheapest option, but slow shipping times (2-5 weeks). Choose this method if shipping to a PO box. This shipping method provides NO TRACKING. This shipping carrier is best used when the customer does not mind waiting for the package.
UPS & FedEx: Very similar options. Both provide accurate tracking information. Usually more expensive, but more reliable and faster than USPS. Do Not choose if shipping to a PO box.
Please email us at info@wolfard.com if you have any questions.
Returns & Exchanges
Wolfard Glassblowing Co. is committed to providing excellent customer service and satisfaction. Please contact our customer service department before returning any merchandise to see if the situation can be resolved. Returned items must be received within 30 days of original purchase. Returns must be initiated by the original purchaser. All returns must be returned in the same condition that they were received, in the same packaging and with all included items. Items that have been used will not be accepted and no refunds will be issued. Customer is responsible for all shipping fees and a 15% restocking fee.
Guarantee
Wolfard Glassblowing Co. will replace any item with a manufacturing defect. Please contact our customer service department before returning any merchandise.
Privacy Policy
Wolfard Glassblowing Co. does not sell or share your information with anyone. At times we will use your email address as a means of contacting you about an upcoming sale or promotion. If at any time you wish to be taken off the list please reply to the email or contact our customer service department at 707-664-9994.
Contact Information
Wolfard Glassblowing Company
368 Blodgett Street, Suite #1
Cotati, CA 94931
Phone: +1(707)664-9994
Email: info@wolfard.com