The Wolfard Glassblowing Co.

Frequently Asked Questions

Care and Maintenance

Wolfard Lamps are made from the finest heat-resistant glass available, which makes them more durable than most glass products. Just remember that any object made of glass isn't indestructible, so treat your lamp with reasonable care. We suggest cleaning them with hot, soapy water. You can even put them in the dishwasher. For best results, place lamp upside down so the reservoir doesn't fill with soap and water. Please call or email us if you have further questions.

Instructions

For instructions for lamps other than the Classic Oil Lamp please select from the following list:

Wolfard Oil Lamp Operating Instructions For Your Classic Oil Lamp

By following these few tips, you'll be able to get maximum enjoyment from your lamp for years and years to come.

Filling: First, insert the wick & wickholder into the reservoir (see below for how to adjust wick). We include a filler spout with each Wolfard Oil Lamp to make filling easy. Simply attach the filler spout to your lamp oil bottle (it's designed to fit most standard one-quart oil bottles). Insert the flexible tip of the filler spout into the opening in the side of the lamp. Fill the fuel reservoir 2/3rds full. Remove the spout, and you’re done.

Lighting: The easiest way to light your Wolfard Lamp is with a long-tip butane fireplace lighter or a long fireplace match, just avoid tilting the lamp during lighting, since this could cause fuel to spill.

Adjusting the Flame: When properly adjusted, your flame should be just about the size and intensity of a candle's. You can adjust the flame by raising or lowering the wick in its glass holder - but be sure to let the wick, wick holder and reservoir cool down before touching!

The top of the wick should be just below the lip of the glass wick holder. If any part of the wick, including threads or frays, protrudes from the top of the holder, your lamp may smoke. During initial use, or when refilling or sampling oils, watch the lamp for several minutes to make sure it doesn't smoke. If it does, blow out the flame, allow the lamp to cool, remove the wick holder from the lamp and pull the wick lower down into its holder.

Choosing Lamp Oil: We recommend Wolfard Lamp Oil because of its clean-burning qualities. If you can't find Wolfard Lamp Oil, any high quality lamp oil, including colored or scented oils, will do. Avoid using kerosene or cheap lamp oils, since they tend to smoke and have strong odors. Do not use solvents or fuels with lower ignition points than kerosene – such as alcohol, gasoline, paint thinner, or acetone - these are unsafe!

Cleaning: Because it's made from the finest heat-resistant glass available, your Wolfard Lamp is rugged enough to be cleaned in the dishwasher. For best results, place lamp upside down so the reservoir doesn't fill with soap and water. Just remember that any object made of glass isn't indestructible, so treat your lamp with reasonable care.

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Burn Time

The following table tells you approximately how long your lamp should burn between refills. Since each Wolfard Lamp is handblown burning times may vary just slightly depending on the size of the reservoir and the height of the flame.


Lamp size
Fuel Capacity
Approximate burn time
6"
1.5 oz.
 12 hours
9"
4 oz.
 27 hours
12"
6 oz.
 40 hours
15"
 8 oz.
 60 hours

        

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Shipping Information

Shipping fees are calculated based on the size and weight of each item ordered. There is a minimum shipping fee of $5.00. Most orders will be sent via UPS Ground. Smaller orders will be sent via USPS First Class Mail. Orders are typically sent within 1 business day. If you need to place a rush shipment or if you have any questions please email us at info@wolfard.com or call 707-823-9994.

Ordering Information

Online: Use our secure online server to purchase any of our products. To view available products select the “Products” page from the top menu bar. We accept both Visa and MasterCard.

Phone: Call our customer service center at 707-823-9994.
Fax: Send your order to 707-823-9996. Please include billing and shipping information, quantity and size of items, contact person and phone number as well preferred payment method. For payment with a credit card please include card number, expiration date and 3 digit security code.

Mail: If you would prefer to pay with a check or money order please call for order total. You can mail payment to:
Wolfard Glassblowing Co.
368 Blodgett Street Suite #1
Cotati, CA 94931

Please include billing and shipping information, quantity and size of items ordering, contact person and phone number.

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International Customers

International orders are typically sent within 1-2 business days after receipt of payment. Orders are sent via UPS or USPS Express Mail. For specific questions related to your order please email info@wolfard.com or call 707-823-9994.

Returns

Please contact our customer service department before returning any merchandise. Returned items must be received within 30 days of original purchase. All returns must be returned in the same condition that they were received. Customer is responsible for all shipping fees.

Guarantee

Wolfard Glassblowing will replace any item with a manufacturing defect. Products can be returned within one year of purchase.

Privacy Policy

Wolfard Glassblowing Co., Inc. does not sell or share your information with anyone. At times we will use your email address as a means of contacting you about an upcoming sale or promotion. If at any time you wish to be taken off the list please reply to the email or contact our customer service department at 707-823-9994.

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Contact Information

Wolfard Glassblowing Company
368 Blodgett Street Suite #1
Cotati, CA 94931

Phone: 707-823-9994
Fax: 707-664-9996
Email: info@wolfard.com

Stores in your area

For a list of stores in your area please email us at info@wolfard.com or call 707-823-9994