Shipping policy
Safe Shipping Guarantee:
We guarantee the safe arrival of all of your products and will replace any item broken during transit at no additional cost to you. Please email us as soon as you notice the damage, we may request a photograph of the damage to assist in filing a claim with the shipping carrier.
Free Shipping Over $75
All orders shipping within the contiguous United States of America over $75 (subtotal before taxes and shipping, after discounts are applied) will receive the option for Free Standard Shipping during the checkout process (if you are not seeing this option, please reach out to info@wolfard.com). Standard Shipping is generally sent via USPS Ground Advantage, and occasionally FedEx Home, or UPS Ground.
Flat Rate Options:
Accessories Only: $1.99
Oil & Accessories Only (Pints & Quarts): 1 - 2 = $9.99, 3 - 4 = $14.99
How We Pack:
We continually strive to package orders using the safest and most cost-effective methods available to ensure safe arrival at the lowest possible price. We double box every glass lamp for superior safety. 99% of shipments are padded with recycled kraft paper, very occasionally we will use packing peanuts. We hope you will appreciate the quality of our packaging compared to other companies like Amazon.
Shipping within USA:
Shipping fees are calculated based on the size and weight of each item ordered. Orders are generally sent via USPS Ground Advantage, and occasionally FedEx Home, or UPS Ground. Orders placed after 7 am PST and on weekends are typically sent the next business day. Please allow 1 day for processing expedited shipping methods. For example, an order placed on Saturday requesting 2 Day Delivery will be processed and picked up by the carrier on Monday, spend two days in transit to the destination, and most likely be delivered on Wednesday. If you need to place a rush shipment or if you have any questions please email us at info@wolfard.com.
International Shipping:
Customs Duties & Fees: Buyer is responsible for all customs duties and fees. Please provide an accurate email AND phone number to be contacted by customs when necessary. If the package is returned to sender due to unpaid customs duties and fees, the buyer is financially responsible for return shipping and second-attempt shipping costs.
Shipping fees are calculated based on the size and weight of each item ordered.
Global Post Standard: Usually the cheapest option, but slower shipping times (1-3 weeks). Last mile delivery by local postal authority (Canada Post, Posten, etc.). This shipping method provides Door-to-Door Tracking. Choose this method if shipping to a PO box.
FedEx: Door-to-Door Tracking. FedEx charges a brokerage/import fee in addition to the usual customs duties, taxes, and fees. More expensive, but faster than Global Post Standard. Do Not choose if shipping to a PO box.
Please email us at info@wolfard.com if you have any questions.