Cancellation Policy

Order Cancellation Policy

At Wolfard Glassblowing Co., every order is handcrafted and packed with care by our small team in Sonoma County, California.  Because shipping costs are incurred as soon as an order is sent, we’re only able to accommodate cancellations before an order has shipped.  Reaching out promptly gives us the best chance to help, and ensures your order experience is smooth from start to finish.

Before You Order

We encourage customers to review all product details carefully before placing an order.  If you have any questions about sizing, compatibility, or general use, please contact us before purchasing.  We are happy to help ensure you select the right item and avoid the need for changes or cancellations.

Cancellation Request Requirements:

  • Orders may be canceled only if the request is received before the order has shipped.

  • Once an order has shipped, it cannot be canceled.

  • Cancellation requests must be submitted by the original purchaser.

To request a cancellation, please contact our customer service team as soon as possible after placing your order.  We will do our best to accommodate the request if the order has not yet been processed or shipped.

Best ways to contact us:

Orders That Have Shipped

  • Orders that have already shipped are not eligible for cancellation.

  • If an order has shipped, it may still be eligible for return or exchange in accordance with our Returns & Exchanges Policy.

Important Notes

  • Shipping notifications are sent once an order leaves our facility.

  • Fulfillment timelines may be short, and some orders ship the same or next business day.

  • Original shipping charges are non-refundable.

Frequently Asked Questions

Can I cancel my order after it has shipped?
 No.  Once an order has shipped, it cannot be canceled.  If it has shipped, returns or exchanges may be available per our Returns & Exchanges Policy.

Can I change my order instead of canceling it?
 Order changes may be possible only before shipment.  Please contact us immediately and we’ll do our best to help.

What if I made a mistake when ordering?
 If you notice an error, contact us as soon as possible.  If the order has not yet shipped, we may be able to correct it.  If it has shipped, returns or exchanges may be available per our Returns & Exchanges Policy.

How will I know if my order has shipped?
You will receive a shipping confirmation email to the email address provided to us during checkout once your order leaves our facility.