Warranty Coverage:

Wolfard Glassblowing Co. guarantees our lamps against defects in workmanship and materials for a period of one year from the date of purchase. Each lamp is made by hand by our skilled glassblowers at our manufacturing facilities in Northern California. Each lamp goes through rigorous quality inspections and strength tests before packaging. Examples of defects that may be covered under this warranty include cracks or chips in the glass that were present upon arrival of the lamp.

Warranty Claims:

If a defect is found within the warranty period, please contact us at info@wolfard.com to arrange for a replacement or repair. Photographs of the defect will be required. Proof of purchase will be required.

Warranty Exclusions:

The warranty does not cover damage caused by normal wear and tear, misuse, abuse, or accidents. The warranty also does not cover damage caused by improper use of the lamp, lamp oils or after-market parts and accessories. Due to the handmade nature of our products, no two lamps are exactly the same. Some variation can be expected in height, size, shape, material, etc. These variations are not covered by this warranty.

Limitations of Liability:

Our liability under this warranty is limited to the repair or replacement of the defective product. Shipping charges will be the responsibility of Wolfard Glassblowing Co. if the warranty is valid. We are not liable for any other damages or losses, including but not limited to incidental or consequential damages, lost profits, or lost opportunities.

Exclusive Warranty:

This warranty is exclusive to items purchased directly from Wolfard Glassblowing Co. or our certified retailers. This warranty is in lieu of all other warranties, whether express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.

Shipping within USA
Shipping fees are calculated based on the size and weight of each item ordered. Orders will be sent via FedEx, UPS, or USPS. Smaller orders will be sent via USPS Parcel Select. Orders are typically sent within 1 business day. If you need to place a rush shipment or if you have any questions please email us at info@wolfard.com.

Free Shipping Over $50 Details:
Orders qualify for free shipping when they are over $50 after discounts are applied and before taxes and shipping.

International Shipping
Customs Duties & Fees: Buyer is responsible for all customs duties and fees. Please provide an accurate email AND phone number to be contacted by customs when necessary. If package is returned to sender due to unpaid customs duties and fees, buyer is financially responsible for return shipping and second-attempt shipping costs.
Shipping fees are calculated based on the size and weight of each item ordered.
GlobalPost Standard: Usually the cheapest option, but has slower shipping times (1 - 3 weeks). This shipping method provides Door-to-Door tracking. Global Post Standard is delivered by the importing country's primary postal provider.
FedEx: Provide accurate tracking information. Usually more expensive, but more reliable and faster than USPS.
- If your requested carrier is FedEx International, FedEx will contact you by email or phone for information regarding customs clearance. Please check your email and spam folders.
- If FedEx does not hear back from you within 5 business days of the package reaching customs, the package will be returned to sender. Wolfard Glassblowing Co. will require an additional payment for any reshipment due to this reason for return to sender.
- The purchaser will be responsible for any customs duties, taxes, and brokerage fees.

Please email us at info@wolfard.com if you have any questions.